REFUND AND RETURNS POLICY

Effective Date: February 11, 2025

Introduction
At GOLDENAURAJEWELS, we strive to ensure customer satisfaction with every purchase. Our Refund and Returns Policy has been designed to make the process seamless and transparent, should you need to return an item or request a refund. Please review the terms carefully before initiating a return or refund request.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original packaging, including tags and any accessories.
  • The return request must be initiated within 30 days of delivery.
  • The item must not fall under the non-returnable category (e.g., customized or engraved products).

2. Non-Returnable Items

The following items are not eligible for return:

  • Personalized or engraved jewelry.
  • Items purchased on clearance or final sale.
  • Gift cards and promotional items.

3. Refund Process

Refunds are processed as follows:

  1. Initiate the Return: Contact our support team at info@goldenaurajewels.com or call 858-481-9393 to request a return.
  2. Ship the Item: Securely pack the product and ship it to:
    Returns Department
    GOLDENAURAJEWELS
    3672 Pike Street, Del Mar, California, United States.
    Customers are responsible for return shipping fees unless the return is due to an error on our part.
  3. Inspection: Once we receive the item, our quality assurance team will inspect it to ensure it meets the return criteria.
  4. Refund Approval: Upon approval, a refund will be issued to your original payment method within 7-10 business days.

4. Exchanges

If you wish to exchange an item:

  • Initiate an exchange request within 30 days of receiving the product.
  • If the desired item is unavailable, you may opt for a refund or select an alternative item of equivalent value.

5. Damaged or Defective Items

If your product arrives damaged or defective:

  • Notify us within 48 hours of delivery by emailing info@goldenaurajewels.com with pictures and a detailed description.
  • We will either replace the item or issue a full refund, including return shipping costs.

6. Refund Timeframes

Refunds may take the following times to process:

  • Credit/Debit Cards: 7-10 business days.
  • PayPal or Other Payment Methods: 3-5 business days.

7. Cancellations

Orders can be canceled within 24 hours of placement. After this period, cancellations may not be accepted if the order has already been processed.

8. International Returns

For orders outside the United States:

  • Customers are responsible for international shipping and customs fees associated with returns.
  • Refunds will be issued after the returned item clears customs and arrives at our facility.

9. Contact Information

If you have questions about our Refund and Returns Policy, please contact us:

10. Updates to This Policy

We reserve the right to modify or update this policy at any time. Changes will be communicated through our website.

Last Revised: December 31, 2024