SHIPPING POLICY

Effective Date: February 11, 2025

Introduction
At GOLDENAURAJEWELS, we are committed to delivering your purchases promptly and efficiently. This Shipping Policy outlines the procedures, timelines, and conditions for shipping orders placed through our website (goldenaurajewels.com).

1. Shipping Destinations

  1. Domestic Shipping

    • We ship to all states within the United States, including Alaska and Hawaii.

  2. International Shipping

    • We offer worldwide shipping to selected countries. Restrictions may apply to certain destinations due to logistics or customs regulations.

2. Shipping Methods

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Overnight Shipping: Delivery on the next business day if the order is placed before the cut-off time.

3. Processing Time

  1. Order Confirmation and Processing

    • Orders are processed within 1-2 business days of receipt.
    • Custom or personalized orders may require additional processing time, as specified on the product page.

  2. Exceptions

    • Orders placed on weekends or public holidays will be processed on the next business day.

4. Shipping Fees

  • Shipping costs are calculated at checkout based on the shipping method, destination, and weight of the package.
  • Free standard shipping is available for domestic orders over $100.

5. Tracking Your Order

  • Once your order is shipped, a tracking number will be sent to your registered email address.
  • Use the tracking number to monitor the status of your delivery on the carrier’s website.

6. Delivery Timeline

  • Delivery timelines are estimates and may vary due to factors such as weather, customs clearance, or carrier delays.
  • If your package does not arrive within the estimated timeframe, please contact us at info@goldenaurajewels.com.

7. Address Accuracy

  • Customers are responsible for providing accurate and complete shipping information.
  • GOLDENAURAJEWELS is not liable for delays or losses due to incorrect or incomplete addresses.

8. Customs, Duties, and Taxes (International Orders)

  • Customers are responsible for any customs duties, taxes, or brokerage fees applied to international shipments.
  • We recommend checking with your local customs office for details on applicable charges.

9. Undeliverable Packages

  • If a package is returned to us as undeliverable, we will notify you via email.
  • Re-shipment fees may apply for resending the package to the correct address.

10. Lost or Damaged Shipments

  1. Lost Shipments:

    • If your package is lost in transit, we will assist in filing a claim with the carrier.
    • Refunds or replacements will be issued after the claim is resolved.

  2. Damaged Shipments:

    • If your package arrives damaged, please contact us within 48 hours of receipt. Provide photos of the damaged package and item(s) to facilitate the resolution process.

11. Delayed Shipments

  • Delays caused by factors outside our control, such as weather conditions or carrier issues, are not the responsibility of GOLDENAURAJEWELS.
  • We will work with the carrier to resolve delays wherever possible.

12. Signature Requirements

  • High-value shipments may require a signature upon delivery. This ensures the safe receipt of your purchase.

13. Customer Support

For shipping inquiries or concerns, contact us:

14. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes will be posted on our website with the effective date.

Last Revised: December 31, 2024